(212) 365-8367

FAQ about Moving Services in NY

To help make your move as smooth as possible, Empire Movers have compiled answers to the most common inquiries regarding our services, pricing, and policies.

Services & Coverage

  • What services does Empire Movers & Storage NYC offer?
    We are a full-service NYC moving company offering a wide range of solutions to meet your needs. Our services include residential moving, commercial and office relocation, white glove moving, long-distance moves, student moving, and trade show transportation. We also provide professional packing, storage solutions, and furniture installation.
  • What areas or boroughs in NYC does Empire Movers serve?
    Our local experts serve all five boroughs: Manhattan, Brooklyn, Queens, The Bronx, and Staten Island. We also handle moves within the greater Tri-State area.
  • Can I move outside of New York City with you?
    Yes. In addition to local moves, we specialize in long-distance moving. Whether you are relocating to a neighboring state or coast-to-coast, we plan, pack, and deliver your items safely with real-time updates throughout the journey.
  • Do you offer special services for antiques, fine art, or pianos?
    Absolutely. We are known for our white glove experience. We use specialized packing materials and secure transport methods to ensure delicate items, such as fine art, antiques, and pianos, arrive in perfect condition.
  • Do you offer moving services for students or commercial clients?
    Yes, we cater to both. We offer efficient student moving services for dorms and apartments, as well as comprehensive commercial moving services designed to keep your business running with minimal downtime.
  • Can you help with installation and IT setup at my new location?
    Yes. Beyond lifting boxes, we can assist with installation and IT setup, including helping you set up televisions and internet connections in your new home or office.

Pricing & Estimates

  • How much does a typical move cost with Empire Movers?
    The cost of a move varies based on several factors, including the volume of items, the distance of the move, and the specific services requested. To get an accurate price, we recommend requesting a free quote.
  • How are flat-rate prices calculated?
    Our flat-rate pricing is calculated based on the inventory list (amount of items), distance between locations, packing requirements, and building access details (such as stairs or elevators). This ensures a transparent price based on your specific needs.
  • Do you charge hidden fees or only flat-rate pricing?
    We operate with a guaranteed flat-rate pricing model. This means there are no hidden fees or surprises. You will know the full cost of your move before we lift a single box.
  • What payment methods are accepted for moving services?
    We accept several methods of payment for your convenience, including cash, credit cards, money orders, and certified checks.
  • Is tipping required or recommended for the moving team?
    Tipping is optional, but it is a great way to show appreciation for a job well done. If you feel our team provided excellent service, a customary tip is generally between 15% and 20% of the total job cost.

Booking & Scheduling

  • How can I request a quote online or by phone?
    You can easily request a free quote by calling us directly or by booking online through our website. We will gather your details and match you with the right moving team.
  • How early should I book my moving date?
    We recommend booking your moving company at least one month prior to your moving day. However, we understand that plans change, and we can often handle last-minute jobs depending on availability.
  • What is the cancellation or rescheduling policy for moves?
    You can reschedule your move as long as you provide 48 hours’ notice.
  • Are real-time move day notifications provided?
    Yes. On moving day, you will receive real-time text updates to keep you informed about the arrival of our crew and the progress of your move.

Packing, Storage & Safety

  • Does the company provide packing materials and supplies?
    Yes, we offer a wide range of moving and packing supplies, including boxes. Additionally, our movers will wrap your furniture free of charge to ensure it is protected during transit.
  • Will they disassemble and reassemble furniture?
    Yes. Our crew handles the disassembly of furniture at your current location and will reassemble it at your new destination to ensure everything is set up correctly.
  • Is storage available, and what type of storage do you provide?
    We offer secure, climate-controlled storage facilities in NYC. Whether you need to store items for a few days or several months, our facilities keep your belongings safe until you are ready for them.
  • Are the movers licensed and insured for all types of moves?
    Yes, Empire Movers & Storage NYC is fully licensed and carries insurance coverage. We can provide a Certificate of Insurance (COI) free of charge for your building management.
  • How does Empire handle customer complaints or damage claims?
    We take pride in our low damage record and trained in-house crews. However, as a fully licensed and insured company, we have a formal process to handle any claims or concerns to ensure our customers are satisfied and their belongings are protected.

For more information or to book your move, please visit our contact page.